FAQ

FAQ for General Items

Prices

All Prices Quoted will be in Singapore Dollars.

How to deal?

You can Contact us at 97989730 OR
Email us at theishoop@gmail.com

Enquires?

For any Enquires, Please Contact me at 97989730 to deal. OR
Email me at theishoop@gmail.com

Is the Price of the items Negotiable?

The answer varies from item to item so contact me.

Methods to Collect

For Self Collection

Items such as laptops, phones or any electronic items, Only (Cash On Delivery) / Self Collection is allowed.

Please Contact me regarding the item you which to have it delivered, this is usually a case-to case basis.

Items such as Accessories (Cases, Apparel, Misc items) can be either Self Collected or Sent via Postage
•    Self Collection
•    Normal Postage or Registered Postage (Buyer Bears the cost)

Legend

WTS -> Want to sell
WTT-> Want to Trade/Exchange
WTB-> Want to Buy
MTWS-> Might want to sell
(COD) -> Cash on delivery
Paypal-> A Secure way to Pay online via Credit Card or Funds Transfer
iBanking-> A Secure way to Transfer funds from a Singapore Bank Account to another Bank Account.

Warranty and Exchange Policy

All Goods sold are non exchangeable nor returnable.
For products that comes with a manufacture’s warranty, it will be honored by the respective companies that warranties the products.

FAQ for Beats By Dr.Dre Products and Soul by Ludacris Products

Discounts

Discounts will be given when you order 2 or more products. (Any Models)
Please Contact me to discuss the discounts.

Bulk Orders

For bulk orders, (More than 5 items purchased at one time) ,Please contact me for a better price.

Accepted Form of Payments

  • PayPal Funds Transfer (no additional charges)
  • Bank Transfer to POSB Savings Account no 198-58797-4 (no additional charges)
  • Bank Transfer to OCBC Savings Account no 555829100001 (no additional charges)
  • Credit Card payment via Online store at (theishoop.weebly.com) (4.8% additional charges applies)
  • Cash on Delivery upon Self Collection (no additional charges)

Before purchasing, please contact me at 97989730 or Email me at theishoop@gmail.com to check item stock availability.

Methods to Collect

For Self Collection

Self Collection is Available, please contact me to arrange for a date and time to collect your items.

For Postage

Standard Postage will be free for all beats by Dr Dre Products and Soul By Ludacris Products

  • Registered Postage will be additional $2.30 on top of the total charge.
  • A Tracking Number will be given for all Registered Article.You will usually Receive your Packages 1-3 Working Days after you have made payment. (For Local Postage)
  • Please note that payment via Credit Cards, PayPal funds transfer and Bank Transfer will mean that i will be shipping the item to you although Self Collection after payment is made can be arranged on request.

3.5mm L – Jack VS 3.5mm Straight (Traditional Jack)

            

Pls note that! Most MODELS Comes with the newer L-Jack design as compared to the older Straight jack design!

The Differences between the older Straight jack and L-jack models are

  • L-Jacks have a better sound quality compared to the older straight jack models
  • Improved Design (Better Looking)
  • More Durable
  • L-Jacks has a cable management feature which straight jacks do not have.

What is ControlTalk?

ControlTalk gives you on-cable control of your music, as well as easy, high quality hands-free calling. You’ll enjoy quick-access music playback control, like volume, play/pause and tracking, without having to dig for your iPod.

Controltalk Works on Most Android/Blackberry and Apple Devices.

Please note that!

Pictures are for illustration purpose only

All In-Ear Earphones comes with the following items.

  • The In-Ear Earphone
  • Carrying Case (Will differ from each product)
  • Spare/Extra Earbuds
  • Manuals and Quick Start Guide
  • Box

All Headphones comes with the following items.

  • The Headphone
  • Headphone 3.5mm Jack Cable (1-2 sets, vary from product to product)
  • Carrying Case (Will differ from each product)
  • Cleaning Cloth
  • Manuals and Quick Start Guide
  • Box

Are these Original?

All Products here are OEM (Original Equipment Manufacture) Based type, which basically means that the Sound Quality of the products will be the same if not identical to the originals.

Warranty Policy

All beats by Dr.Dre Products and Soul by Ludacris Products comes with a 7 Day 1-1 Exchange policy from the Date of Purchase which covers MANUFACTURING defects which includes

  • Dead Upon Arrival Sets in which the product is spoilt (No Sound) upon arrival.
  • Sound Defect from the Product.

Thereafter, a 1 Month Warranty Period will be in place in which if the Product has a defect, the Customer Will Be charged a Fee for a One to One exchange depending on which Product the Customer is Exchanging.

Our Warranty Policy does not cover

  • Defects due to (Drops, knocks, mishandling, accidents, or acts of nature)
  • Cosmetic Damages

If the Product is found to be under either one of the Categories, we will not do a one to one exchange.
Each Product is only Limited to ONE Exchange per warranty lifetime.

Exchange Policy

In the event you would like to Exchange a Product to another Product, a 10% Restocking Fee will be Imposed on the Exchange meaning the customer would have to pay an additional 10% of the value of the Product before a exchange will be done.

  • If the Exchanged item is of the same value, No Additional charges will occur besides the 10% restocking fee.
  • If the Exchanged item is of a higher value, the difference will be chargeable on top of the 10% restocking fee.
  • If the Exchanged item is of a lower value, no Refunds will be given and a 10% restocking fee will still be charged.

The Products will be warranted by theiShoop Singapore.

Please Note That

All information is subject to change without prior notice.

We will not be responsible or held liability for any loss/damage of items in the mail during the process of delivery to you although the chances of that is really low.